Role:

This role will be directly working for a Portfolio Company. The COO’s role is to bring the founders' vision to life while creating a company infrastructure that can drive strategy to tactical execution. The goal of the COO is to create systems and processes that enable a functioning, efficient business to drive sustainable growth. Oftentimes the COO acts as a liaison between the founders' and the rest of the company day-to-day activities and helps set the proper “pace” for growth. 

The COO is considered “lead executor” who ensures strategies regarding operations, finance, and customer experience are executed in a timely and resourceful fashion.

Responsibilities:

• Collaborates with the founders in setting and driving organizational vision, strategy and hiring needs
• Designs and oversees implementation of business systems and goals in line with executive strategy
• Ensures effective recruiting, onboarding, development, performance management, and retention practices are in place
• Establishes policies, systems & frameworks that build and promote company culture and values 
• Sets Weekly, Monthly & Quarterly Goals for the company based on discussions with Co-Founders around vision and overarching strategy
• Evaluates company Daily/Weekly/Monthly/Quarterly based on metrics delivered by Leadership team
• Ensures proper legal & financial systems are in place to support growth and protection of company 
• Discusses team management, training, and hiring needs with the founders
• Oversees lean distribution of resources to drive efficiency and high ROI
• Ensures all team members have proper support system in place
• Monitors performance with proper tracking and establish corrective measures as needed, preparing detailed reports and forecasting for the company
• Analyzes internal operations and profits to identify areas of opportunity and where budget can be saved

Results:

• Take full ownership of the P&L, ensuring financial targets are met and exceeded.
• Resources are allocated to the highest-ROI projects
• Company maintains a team culture aligned with the common goal of the customers 
• Data and insight into customer satisfaction is managed in order to make proper decisions on products/delivery mechanism and areas of improvement
• Company remains legally and financially protected 
• Weekly/Monthly/Quarterly goals are set and ownership assigned based on roles and departments along
• Vision of the founders is constantly communicated to team

Requirements:

• COO experience scaling a multi-location service business
• Comfortable traveling up to 50% of the time. 
• Experience assessing key performance metrics and generating diagnoses and action plans
• Skilled mentor that can positively influence others and quickly build strong relationships.
• Able to consistently reinforce communications of founders
• Experience in cross-functional company management
• Ability to set goals and design executable goals with timelines around them
• Highly developed interpersonal and leadership skills
• High-level communication skills
• Utmost professionalism in conduct

Salary: 

• $150,000 to $180,000 Base + Bonus