RESPONSIBILITIES

• REVIEW AND ESTABLISH INTERNAL OPERATIONS – The success of our business to this point has been a result of Hunter’s position in the non-institutional real estate space and his expertise as a marketer. In order to double and eventually triple the size of the business, we’ll need to hone and, in some cases, create internal processes which are more indicative of a more mature business, one that removes him from the day to day in order to effectively scale
• OVERSEE EXISTING OPERATIONS - Oversee daily operations of the company across all sectors of the business (Marketing, Sales, Client Success, Finance, HR, IT). 
• HIRE KEY EMPLOYEES - Run the hiring process for key new hires to build an infrastructure capable of handling our growth, while providing an excellent experience to our clients.   Current priorities include department heads for Sales, Marketing, and Client Success Note: Our Head of Marketing role is currently open with an active search; if our COO role is filled first, the new COO will be able to play a role in hiring this direct report. The Sales and Client Success heads will become open roles some time in 2023. 
• LEAD DEPARTMENT HEADS - Manage and lead key employees, particularly new department heads. Onboarding, and KPI’ing these individuals will be a key part of this position in creating a more effective organizational structure
• EVALUATE PERFORMANCE - Set and establish key performance indicators for employees and then conduct recurring performance reviews to ensure they are tracking towards our goals. Create objective, data-based metrics so that this performance can be tracked and measured accurately. 
• FINANCIALS AND PROJECTIONS – Create and manage a detailed line itemized company budget, as well as establish 3-year projections for our growth. Create a system for tracking our performance against our budget and projections. You will also become the main point of contact for our accountant and bookkeeper.
• MAINTAIN COMPANY PULSE - Conduct weekly and quarterly meetings with team members to maintain a pulse of the company to identify potential challenges,  and avoid pitfalls later down the road. Provide noteworthy updates to the CEO to ensure the company is progressing, while avoiding potentially material issues. 
• CREATE HUMAN RESOURCES  - Oversee all Human resources including hiring, onboarding, firing, benefits administration, and company policies Given our scrappy starting point, our HR system is quite limited. This role will require creating and then executing processes that allow us to be confident that we remain compliant and that our employees are having a top notch experience.. Note: We currently have an open search for a PEO which would be a key vendor partner for this part of the role.
• PARTICIPATE IN EXPANSION ACTIVITIES - Establish partnerships, affiliates, and potentially new products and services. While there is plenty on our plate currently, in order to accomplish our goal of tripling the size of our business, we’ll need to bring in new ideas, offers, and personnel. We want our COO to be prepared and excited about that opportunity. 

REQUIREMENTS

• 3+ years of experience as a Chief Operating Officer
• Prior C-level experience growing EBITDA to $3MM+ 
• Exceptionally high inclination towards execution and efficiency 
• Demonstrable competency in strategic planning and business development  
• Thorough understanding and inclination towards creation and documentation of processes 
• Outstanding organizational and leadership abilities 
• Professional Experience in Google Suite (Gmail, Google Calendar, Google Drive, etc)
• Able to travel to our events throughout the year (currently 2-3 on the annual calendar)

PREFERRED REQUIREMENTS

• BSc/BA in Business Administration, MSc/MBA 
• Prior C-level experience growing EBITDA to $5MM+ 
• Knowledge of private equity investments and/or capital raising 
• Experience scaling company from 5 employees to 15+
• Experience in the high-ticket e-learning, coaching, and mastermind space 
• Experience with any of our tech stack: Slack, Loom, Zoom, Monday.com, ClickFunnels, ActiveCampaign, Zapier

RESULTS

IN YOUR FIRST YEAR, YOU WILL HAVE:

• Established KPIs for all departments along with a regular process for measuring and evaluating them
• Established process-documentation procedures, which the team readily uses and iterates on
• Created a true People Operations / HR function along with a regular performance evaluation process
• Set data-driven expectations for and managed key heads of each department of the organization
• Successfully removed Hunter from day to day management of the team
• Grown revenue by 2x+ and EBITDA by 1.5+X